Bad service

I called Tyme Bank on the 8th November 2021 regarding the money that I transfered to the wrong account. I spoke to Vathiswa Masi a who was rude and not willing to help me. I know she was doing her job. But as a card holder of Tyme Bank she could have freezes the account where I errorly deposited the money meanwhile I wait for my bank to process there all firm. But she refused now I have lost 5000 for my rent money. She could have transfered the call to the manager maybe my case could have been treated well. TYME BANK FAILED ME I AM SO ANGRY.Because I gv the account no where I deposited the money they could have just reversed my MO ey but instead they left the guy to withdrew my money. I would like Tyme bank to give me back my money as there cliet took it. I just don't understand how someone can just withdrew what does not belong to him. A case of *****. Ust be opened by Tyme Bank not me. I am not a ***** here. Your prompt response will be appreciated.