LC
Lynne C
1 reviews | Active since Jun 2013
11 Nov 2022, 10:40
Bad service
Recently i have been experiencing declined transactions. It takes day for the amount to reverse. I also get charged R3 for decline fee not once, but twice. That's when there is funds. I get a transaction refund but not the declined fees. TymeBank now owes me about R30 for these declined fees, that were never refunded when there was available income to cover the transactions. I will close this account and tell everyone I know.
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
14 Nov 2022, 13:35Hi Lynne, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply14 Nov 2022, 13:35
Official
Hi Lynne, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team
LC
Lynne C's updateReviewer Update
14 Nov 2022, 13:40Yes I did. On numerous times. No one seems to help and this is annoying. I always had available cash when these purchase were declined; and then charged twice or three time for the decline. Not acceptable
LC
Lynne C's update14 Nov 2022, 13:40
Reviewer Update
Yes I did. On numerous times. No one seems to help and this is annoying. I always had available cash when these purchase were declined; and then charged twice or three time for the decline. Not acceptable
GoTyme Bank | Formerly TymeBank's replyOfficial
15 Nov 2022, 11:23 did you get a case number for the incident?
GoTyme Bank | Formerly TymeBank's reply15 Nov 2022, 11:23
Official
did you get a case number for the incident?