Bad Service

My dad uses Tymebank to get his grant money, the card has Ben blocked,, I went to sassa they referred me to tymebank bank was gives a whatsapp which is useless!!? Went back to sassa again today only to be given a number to call, I called the number spoke to an agent Kea who was very rude. I explained every to her, I told her that my dad is deadly sick we the account to be unblocked so I can buy diapers and medication for my dad,she said I must take my dad to the kiosk how though cause I explained that he is sick she said I must send an email with my dad's details so they can do authentication with me. So I have to wait for days to get the response while my sick father does not have medication and diapers because I am unemployed 😡😡😡😡. What made me mad was that I asked her to escalate the matter to her supervisor or manager, she ut me on hold for 10min and hung up on me. Tymebank I am truly disappointed with your disgusting service and Kea I hope you never find yourself in my situation. I wouldn't advise anyone to join the bank. Soooooo ****ed