Bad service

Hello Where do I start, my husband and I have both been unemployed for some time now due to unfortunate health reasons, so he had opened an account with Tymebank In order to receive his Sassa srd grant. However without any Consent from him, Tymebank decided to have his account closed, that too with his money that he was unable to withdraw for a few months still in his account and unable for us to access. We have tried calling the helpline on numerous occasions costing us more than R200 airtime, which has truly been a nightmare, the amount of time we are out on hold, only to be told that there has been a case no opened for us and that someone from the relevant department will contact us, it's been more than a month and after more than four phone calls from us, we still haven't received any call or help. No one ever gets back to you. When we ask for direct lines to the department which can maybe assist, we are told that there's no direct lines. So we just have to wait for someone to contact us. This is truly disappointing. It feels like Tymebank is ****ming people into opening accounts with them and thereafter taking their money. This is truly the worst bank service ever. Please can we get some help in regards to this matter. All we want is for our account to be reopened and our money that is owed given back to us.