Bad service

I am disgusted by the level of service we received from the bank. My wife has to explain one thing over and over again and again. Everything she explained herself to someone new. We rt out on hold for more then 30mins every time we get transferred. My daughter is the one that has to take the fall cause now we can't send her to school cause Tyme Bank has block my wife's account not telling us why or what for our money is frozen and we dont get the help. I will let my whole family leave tyme bank. The service sucks.