Bad manners

My card was ****** on the 8th May 2021 and then I cancelled it immediately,I then on 12 Wed 2021 at around 14:00 arrived to the Tymebank kiosk /ATM in Birchacres mall, I found that the agent to assist me was not there ,they said she's on lunch so I waited ,waited and waited and then tried to get a new card by myself on the machine and the response from the machine was saying I should have R60 .00 in my account to get a new card or speak to the agent to assist so I waited again because there was no one,while I was waiting the agent came didn't even greet me , I then greeted her and ask her if she can assist me but first I explained what happened with my card,then asked her if she can assist me to get a new card then pay for the card later,she told me that she can't help me if I don't have money,she didn't even explain how to go about my problem so I started asking questions like what could be the reason for not getting a new card if I have no funds because I couldn't understand it since other banks you can replace the lost card and they will deduct it when there's money,then she got irritated and told me that ,that is not other banks and started saying a whole lot of nonsense to me,she mumbled that it's her 1st time to get across such a difficult customer since she's been working there and then I said to her I'm not difficult I'm only trying to understand how this particular bank operates as it's not long I'm using it,she then told me that I must move because she can't stand my questions so I said to her I'm not going anywhere until I'm served properly and understand everything that I have to do further,she argued with me and even said go to the banks I'm talking about I got angry and asked her did she even consider how long I have been waiting there to be assisted,I said to her I'm going to report this,after I mentioned that,that's when she said I'm sorry because now we were surrounded by people but when she told me that she never come across a difficult customer since she's been working there,other customers where there and I checked she was not wearing her name tag but I heard someone from the shop calling her Rose. She's has a bad service and chased business away on this day as there were about six in line people who wanted to open accounts but after that incident I don't think any person would want to carry on, imagine I got there around 14:00 and at 15:40 that's when she came but to tell me a whole lot of ******* instead of helping me or rather explain thorough to me! I'm very disappointed with this kind of service!