Bad Experience With Telephone Agents.

It was on the 3rd of September 2020 when making a cash withdrawal on another bank ATM and the ATM went offline but sms came in showing that I the withdrawal went successful. I immediately reported the matter then the agent said the matter will be resolved in 5 days. After 5 days I called again then another sent me a form to fill in so that my case can be transferred to relevant department and also promised me that once received, the matter will be also be solved after 5 days. I called again after 5 days then another agent said I have to wait for 35 days from date of transaction to get feedback then here I am still waiting. What a bad experience I have ever had with banks. The bank I am currently bank with normally they take less than seven days for my query to be resolved but with Tymebank I have to wait until Jesus comes back.