KP
Karabo P
1 reviews | Active since Apr 2026
12 Apr 2026, 18:32
BAD EXPERIENCE
I received funds into my tymebank from another tymebank account. Tymebank is holding my funds because they said the sender needs to verify if they sent me the money which they did. They sent the sender a link to verify themselves which they did and now they say they must go to the kiosk to verify themselves after they passed the selfie. And in Jeffrey's Bay there are no kiosk. The sender confirmed that they did send me the money they also have sent proof of payment. Why is my account is still on hold? Call me ***
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Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Apr 2026, 08:37Hi Karabo,
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.
GoTyme Bank | Formerly TymeBank's reply13 Apr 2026, 08:37
Official
Hi Karabo,
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.
KP
Karabo P's updateReviewer Update
13 Apr 2026, 15:22My account is still on debit hold
KP
Karabo P's update13 Apr 2026, 15:22
Reviewer Update
My account is still on debit hold
KP
Karabo P's updateReviewer Update
13 Apr 2026, 15:33I received funds from a Tymebank account , my account was blocked for transactions and I was advised to call the sender to call Tymebank to confirm they made a payment. The sender called and was asked to verify with a selfie and they passed the verification. When I called Tymebank I was told the sender must go to the kiosk to verify themselves. You said they should take a selfie and unblock the app they did .Now you say they need to go to the nearest kiosk to verify themselves but they passed the selfie and there are no kiosks in Jeffrey's bay. The sender verified they made the payment to my account and what happened with their account I don't care..Open mine.
KP
Karabo P's update13 Apr 2026, 15:33
Reviewer Update
I received funds from a Tymebank account , my account was blocked for transactions and I was advised to call the sender to call Tymebank to confirm they made a payment. The sender called and was asked to verify with a selfie and they passed the verification. When I called Tymebank I was told the sender must go to the kiosk to verify themselves. You said they should take a selfie and unblock the app they did .Now you say they need to go to the nearest kiosk to verify themselves but they passed the selfie and there are no kiosks in Jeffrey's bay. The sender verified they made the payment to my account and what happened with their account I don't care..Open mine.