Bad customer services

I have been banking with Tymebank since 2020 and really enjoyed banking with them until my recent experience, I received a notification stating that i had just order food via MR D Food for R 229.00 in Cape Town while I reside in Soweto, Johannesburg. I used my card earlier on for R 140.00 , the next day i contacted the call Centre and was advised my card will be blocked and I will need to go make a new one and my query will be sent to the ***** department for further investigation and feedback will be provided within 5 days I understood ,5 days became a whole month and when I decided to follow up I was then advised my query has been escalated to VISA and they still await feedback, mind you, this is a month later, I decided to write an email today to the ***** department , Tebogo Dithare and customer services and still no response then i decided to contact the call centre which was another hell ride , spoke to a lady by the name of Fradima who told me she will give me a number to call for the ***** department which is ***of which initially i had contacted ***,the number provided by Fradima was then advised by Neliswa (agent)that the department is for Credit card department ,then I had to google the correct number for myself and found *** which I dialed and i spoke to Phakamile Ndlovu who then also wanted to transfer me yet another number and refused it , she then advised she will either go to that department and find me help or she will give my number t someone who can assist ,then i received a call from Katlego and tried to help me but then he advised he had spoken to the ***** department and he has been advised that my query will take another 31 days to be resolved as this is still going for investigation , can you imagine yet another 31 days for investigation , he then added that even if it takes 30 days I might not be reimbursed based on their findings. Definitely changing banks .