Bad customer service experience

Absolutely useless customer service department and back office staff. Every time, I call regarding a money send issue from June 4th I've been getting different responses, they just keep on closing cases they open each time for the wrong reasons. Even after having received a phone call from a gentleman who works there last week, promising to resolve the issue after a week or two, that I just have to wait as they had never expected a money send voucher to be sent to a number that does not exist, therefore having to protocols in place for that issue at hand. But their technical team are on it to figure something out. Today I receive a text message saying that it has been resolved and the voucher had been redeemed, referring to a voucher sent on the 7th to the correct number and not the one I had initially queried about sent to a number that does not exist on the 4th. I've spent so much airtime calling back and forth but get a different response each time. Tomorrow marks a full month since I laid the first query. And I have logged a complaints case with them as of a few minutes ago. Of which I was still being given a different response. I feel that the consultants are *********** as they give different responses and have to keep putting you on hold to ask for input in the background.