Bad Customer Service

Bad Customer Service experience.

I made a payment using the app on ozwow on the 26th August. The third party isn't able to trace the payment.

When I attempted to get a payment proof on the app I got an error message which said I should contact TymeBank for assistance. I then tried calling the 27th but my call was kept on hold in the call centre queue. I then sent an email with my request for proof of payment explaining that the app was giving me an error and that I needed the proof of payment emailed to me. An auto response was then received stating they would reply within 1 business day.

They didn't reply until the 30th which was 3days longer than what they said they would. There were 2 seperate emails, one asking for the payment details relating to the proof of payment which I rep**** to and the other email was a reply giving me the steps to get the proof of payment on the app or internet banking , of which I rep**** telling them that the agent didn't read my email because he clearly responded incorrectly as I knew how to get the proof but the app and internet keeps giving errors. I still haven't received a reply from them or a call. I also posted my complaint on twitter but have heard nothing.

There's nothing being done to assist me with my request