SM
Sylvester M
1 reviews | Active since Feb 2025
16 Sept 2025, 11:25
Bad customer service
I am very disappointed with the service I’ve been receiving from TymeBank. I am currently unable to complete a process on my TymeBank app because I am required to do a selfie verification. Every time I take the selfie, it gets rejected without any explanation.
I have tried to reach out for assistance by emailing TymeBank but I have not received any response. I also attempted to contact them via their WhatsApp number, but once again, there was no help provided.
This has been very frustrating as I cannot access the services I need, and there seems to be no proper support or feedback from TymeBank’s side. I expect urgent assistance to resolve this issue.
Helpful (0)
Replies (2)0
Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Sept 2025, 11:32Hi Sylvester,
We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. In protection of your information, we will DM you for further information. Thanks for bearing with us and giving us a chance to turn this around for you.
We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. In protection of your information, we will DM you for further information. Thanks for bearing with us and giving us a chance to turn this around for you.
GoTyme Bank | Formerly TymeBank's reply16 Sept 2025, 11:32
Official
Hi Sylvester,
We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. In protection of your information, we will DM you for further information. Thanks for bearing with us and giving us a chance to turn this around for you.
We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. In protection of your information, we will DM you for further information. Thanks for bearing with us and giving us a chance to turn this around for you.
SM
Sylvester M's updateReviewer Update
20 Oct 2025, 09:54They said feedback Will be provided within 2 business days, now it's been a month I'm unable to use my tymebank account because the face recognition can't recognise me. I have to contact home affairs to discuss tymebank issues 😭 should have known before I had an account with them.
SM
Sylvester M's update20 Oct 2025, 09:54
Reviewer Update
They said feedback Will be provided within 2 business days, now it's been a month I'm unable to use my tymebank account because the face recognition can't recognise me. I have to contact home affairs to discuss tymebank issues 😭 should have known before I had an account with them.