Bad customer service

I was ****med and an amount of R10 000 was withdrawn by someone who pretended to be from Tyme bank and had all my details, transaction activities and I thought that I was speaking to someone from the bank and i gave away my details to the impersonater. Fortunately R5900 was recoverable that was not withdrawn and on the 8th April 2025 I was called by Sibulele Pula the fruad investigator from Tyme bank. Because I had initially called to find out about the money that was not managed to be withdrawn as to when I can expect to receive the money back and he said that because I had requested that the money be transferred to a different bank due to my lack of trust Sibulele said it will take 7 days to reflect in my account after the 9th days I called and I spoke to Luyanda Ndamase ***** analysts. And when I asked about the progress for the payment I was not provided a straight clear answer and when I requested to speak to Sibulele Pula who was the person who took my proof of account and promised to assist me in transferring the money that was recovered. I was told that he was in a meeting and I asked to speak to the team Leader Happy Mzolo I was not afforded the apportunity and I even sent Sibulele an email asking him to call me back regarding the refund but he never responded to my email. I am very disappointed that firstly that my personal information was licked and money was ****med out of my account, secondly the lack of professionalism and empathy towards their customer. Having lost so much money in a banking institution that I had trusted to look after my money and protect my information now I have to deal with the staff that do not take their customers seriously and do not respond to their email and who promise to get back to you but never do. All I ask is that they bring back my money so I can walk away and never have to bank with Tyme bank, I think I made a mistake trusting them with my information and money. I hope that Sibulele Pula or the team leader Happy Mzolo will get back to me eventually and the money will be transferred to my account.