Bad customer service at tymebank

Bad service at Tymebank On the 27/08/19 i got attacked and I was ****** my mobile phones which were later used to access my money. I immediately reported the matter to Tymebank on the 28.08.2019 at about 08:30 p.m. I requested the consultant to block and suspend all transactions that were made thereafter. As I was busy opening the case I was requested to provide bank statements as evidence of which I struggled to get. I was told I can i only receive it on the 10.09.2019 whereas the matter was urgent. I eventually managed to receive statement from Caroline Ligting who also claimed that she also struggled to get them as she was sent from pillar to post. The case was opened at Rustenburg police station with case no 515/8/2019 and the necessary documents were sent to Caroline Ligting the same day. I was assured that i will be notified when my money was back in my account. The issue dragged from the 28/8/19 until 13.09.2019. I then decided that I no longer want to speak to any of the consultants as they were all telling lies, Lucas Modiba, Karabo, Caroline Ligting. I got frustrated and i ended up threatening and telling them that I will pay them a visit and at their office if they do not want to release my money, that is when Caroline Ligting escalated the matter to Roy Pillay who took the matter and within 5 working days and money showed in my bank account. After receiving the notification my account was blocked but the card was not activated. I went to Pick and pay to get a new card, however; the system was down clients are not notified when there is down time. I called call Centre and it took 2 hours of my work time to get the supervisor to resolve this issue which instead of him doing that he logged a call for there were no sense of urgency on the matter given the fact I have not paid all my bills and my child's ticket to participate in Mauritius was to be bought on the set days unfortunately my child could not attend due to lack of funds. I opened a new account and provided them with my new banking details so the money can be transferred to it, however I was told Baldin Davids who is operational manager could not help me and I asked that he escalate the matter but he refused and continued with call logging. I told the consultant that if my money is not paid into my account within 12 Hrs I will pay him a visit and whatever that I will do to him tymebank wil be held responsible for. Due to these threatening statements Tymebank opened a case against me instead of resolving my problems. Due to being ignored at the office I ended up paying a visit to their branch in Sandton and as I was on my way there the statement was sent to me and the card was functional. Their negligence include having an app that can duplicate transactions and send people one notification, monies can be withdrawn from your account whilst having reported the matter to them, opening a case against a disgruntled customer instead of helping them. I want to inform people that the monies are not safe with this bank. Disgruntled customer.