Bad Customer service at TymeBank

I had a very bad customer service from Tyme Bank. On 12-01-22 I tried to withdraw money and I got error message that the PIN was incorrect which I’m 100% sure that it was correct. To cut the story shot on 23-01-22 I made a call regarding this and I was told that an incident was logged however I never got any communication regarding the resolution of the incident. On 26-01-22 I was near one of their kiosk in Margate Pick’n Pay I tried to just print a new card and their machine gave me an error code and on 29-01-22 I went to Newtown mall and again tried to get a knew card the same thing happened, I was unable to print the card and that’s when I cold their call centre regarding this issue and I spoke with an agent called Tsireletso who wanted to log another incident for me and I wanted to speak with her superior as she was offering me the same incident story which didn’t assist me in any way at first and she made me hold for 1 hour 30 minutes while she claimed she’s getting the manager for me and after holding that long with my airtime she hung up on me and I called again I got through to an agent called Thabo Babana who wanted me to go back to the kiosk so that I can get the error message that their kiosk machine is giving and what I said to him was I’m far from the kiosk at that time as I was at the kiosk when I spoke with Tsireletso and she never mentioned anything about an error code and made me hold for 1.5hrs so I left the kiosk drove back to my place and Thabo said he’ll only be able to assist if I go back to the kiosk which I couldn’t go back and I requested to speak with his team leader which he said he went and made the team leader aware that the was a customer who wanted to speak with them and the team leader named Phakeme Mandenze said was busy and offered a callback and never called till today. The customer service that I was subjected to at TymeBank was mediocre and I don’t know if it was a thing of classism or they just have terrible customer service in general. If I’m not worthy of being their customer that’s fine they should just let me know and advise me about the way forward on how to access my funds so that I can just close my account with them