Bad customer service

NIGEL DU PLESSIS NST 1201 *** *** 13 January 2025

Tyme Bank Customer Complaints

Dear Sir/Madam,

Re: Unreasonable Account Closure Process and Poor Customer Service

I am writing to express my disappointment and frustration with the service I received from Tyme Bank. On 13.1.2025, I contacted your customer service department to request closure of my account. However, I was informed that I needed to pay a balance of R2.50 before the account could be closed.

I found this requirement to be unreasonable, especially considering the cost of the phone call and transfer fees incurred while trying to resolve the issue. The service consultant I spoke with seemed uninterested in assisting me and failed to provide a satisfactory solution.

Instead of waiving the minimal amount or offering an alternative solution, I was forced to incur additional costs to pay the R2.50. This experience has left a negative impression of Tyme Bank's customer service and account management processes.

I request that you review this matter and consider revising your account closure policies to avoid similar situations in the future. I would appreciate a response regarding the actions you will take to address my concerns.

Account Details:

Account Number: [51***************] Account Name: [ NIGEL DU PLESSIS]

Thank you for your attention to this matter. And close this a

Sincerely,

NIGEL DU PLESSI