Bad customer service

Dear TymeBank,

I am writing to express my extreme disappointment and frustration with the way you handled my recent account blocking incident.

On 20/12/2022, I woke up to find that my TymeBank account had been blocked. I was not given any prior notice or explanation as to why this had happened. I immediately tried to contact your customer service team, but after being on hold for over an hour, I was told that I would have to wait for further information from your security team.

For the next few days, I was left in the dark about what was happening with my account. I had bills to pay, money to transfer, and urgent financial matters that required my attention, but I was unable to access my funds due to the account block.

When I finally received an email from your security team, it was vague and unhelpful. I was told that my account had been blocked due to "suspicious activity," but no further details were provided. I was then asked to submit a number of personal documents and information, which I promptly did.

However, even after submitting all the requested information, my account remained blocked for several more days. I was not given any timeline for when the block would be lifted, and I was left feeling frustrated and helpless.

Finally, after almost a week of being unable to access my funds, my account was unblocked without any explanation or apology from your team. I was left with a bad taste in my mouth and a lack of trust in your bank.

I understand the need for security measures, but the lack of transparency and communication during this process was unacceptable. I expect better from a financial institution that I have trusted with my money.

Sincerely, RENTHIA ROSLYN BLAAUW