Bad customer service

On the 7th of March I tried to make a payment to my homechoice retail acc using Ozw however I couldn't succeed as tyme bank kept on saying my email address is incorrect. After 3 attempts my app was blocked. I went to their kiosk for help I was unsuccessful I called their customer service no help and I was even pit on ***** department who advised me it's customer service who locked my account and no ***** happened into my account.Today I spoke to Mbali for 1hour 44 minutes till.i ran out of airtime still no.help.Now I can't even but using the.account it's locked and I'm expecting my salary today and I need to pay accounts but my account is locked. Their customer service is waste of time as you ran out of airtime and they won't even call you back.i need to access my account asap.School fees is due and mt child is waiting for rent money in Bloemfontein. I have bought 100 airtime.and it's gone still no assistance from them.How do they run a business like these? ? Where is professionalism? I just want to access my.account and close it .I can't deal with these it's too much and not good for my health