Bad customer service

It’s been over a month trying to reinstate my account after i closed it, i was told i can open it anytime should I need it back but that has been a nightmare since I started the process. After emailing numerous times I was helped because of the bad review i left online I guess they were trying to protect their image not delivering the service. After reinstating my account I was not notified that my account is still flagged and under review i known that after transferring the money so i can be able to print new card that I can’t make transactions and get statements. I guess it will take another month to review the account before i encounter another problem