Bad Banking Experience

Good day,

I incorrectly entered a wrong number when using the Tymebank send money.

After realising I captured the wrong number I immediately contact Tymebank customer service which I was told that the is nothing they could do to assist me. I was told I needed to contact number and ask the receiver to resend the voucher number to myself or wait for 7 days in which the funds will back in my account.

As a client i expect to have my interest at heart. Other banks are able to stop and reverse the transaction at a fee of course.

What if the person that receives the sms and withdraws the money which means I will lose even though I Tymebank of the issue and what that was meant to put food on the table for my family and now they to wait for 7 days hoping no one uses the voucher. I feel this totally unacceptable.