Bad bad service with ***** claims

Very disappointed in TymeBank's ***** service, my money went off my account while the card was in my possession. This happened on the 15th October 2024.

Multiple transactions went off my account, amounting to a total of R1330 or so, from a grocery company in India. Why on earth would I order groceries from India while I am in South Africa.

I was advised that my issue will be resolved in 31 working days, the turn around time passed.

Nothing happened, I called again, I was told that they can't reverse the money, they have escalated it to Visa, and I will get feedback by the 2nd of December.

No update, nothing from TymeBank.

I personally went to their head office in Rosebank, I was told by the investigator that I authorized the transactions by means of an OTP, to my shock, there was no OTP sent to by number.

After the discussion, Tyme bank told me that it wasn't by OTP, no apology, nothing.

I had to wait for another 10 days to get the matter reviewed by Visa.

Today is the 28th of December and I haven't received my money or an update from Tyme bank. The next time I go to their offices, it won't be a friendly visit.

I am very disappointed, and unfortunately they have lost a client. My family members will also be moving banks!!!!