Bad bad bad service

I opened the account and used it for a month then one day I was logging in on my phone and I get the message. Your account has been locked due to security. Please contact us for assistance. So I call TymeBank and we go though all the security checking and so forth. Once they are sure that the account belongs to me they say my account will be unlocked within 48 hours. So I am like fine. 2 days later try again same message called them again go though everything again. They say 48 hours so I wait again try again same problem. It has been 3 months now and I still have money in the account that I am in need of but every time I call same **** and is it tiring