***** at Tymebank

My money was taken out of my business account online. I called Tymebank and they are telling me that they can only stop them card but cannot reverse the amount. This is the 3rd time this month that Tymebank has been associated with high ***** cases. They claim their ***** department but no one does anything. Other banks would never allow online purchases without OTP. How was my money taken out without my authorisation.