are you really listening?

hi it says good or bad we are listening. are you really? last time i commented on your transfer times. how it started of like clock work and then went from there to taking its time. and wehen i asked an agent about what the problem was , didnt have a clue? there on its own really terrible service,anyway. then it started doing ok, and now bam!!!! again, dont know why my transfer is late again. i mean it comes from the same account , to be transfered to a tyme bank account. and noting. why isnt there any consistency, especially, at this time when we want money to reach us on time so we do what we have to do ! is it incompetence, or is it just like" we dont care you , you guys can go on and on but we wont bother" is that what it is? then why bother asking for feedback? that is why i ask when it says ,good or bad we are listening. are you really ? and if you are then why dont you do something about it? so for that same question ,you keep asking ,would you recommend tyme bank to other people? last time ,i said am hesitant! this time am going to say , highly doubtful!, and if tyme bank keeps on disappointing, next time ill say,HELL NO!!!! why would i subject anyone to go through the frustration! in conclusion, listening or not i really hope you there will be some type of consistency with your banking, if not us customers we will take our money and go to another bank, until that one also starts disappointing, hoping it wont and then keep moving, vicious cycle. but at the end of the day, you guys lose business, and word of mouth is the worst kind of way to lose credibility and then eventually business. tx colette