ARE WE BEING ****MED?....FAIR SERVICE PLEASE .

Decided to open the TymeBank account on July 2020. Things were fine, then come December things got messy. On the 14th of December "a system error led to a duplication of payments" into my TymeBank account apparently "linked to EFT credits on the 30th or 31st October 2020". Okay, i patiently wait for them to take back their duplicated amount. To my surprise when I open my account all my money is gone. Fine I wait again, then it appeared again, still with the duplicated amount. To be on the safe, i decide to transfer the money into my old Capitec bank. On the 31st December 2020 i receive an email from Nuno Da Silva from TymeBank saying i need to pay back the duplicated amount of R5499, 45 ( even provided the account number where i need to transfer the money into,named "TymeBank Cheque Account") Of course on the 1st of January 2021 i paid R5000 from my Capitec account and responded back to the email to confirm my payment. On the 11th again i receive an "urgent notice from TymeBank" email from Nuno Da Silva, AGAIN requesting me to pay back the money before the 31st of this month. I responded kindly to the email with the payment confirmation i made on the 1st. NO RESPOND FROM THEM TO THIS DAY. Still to this day my TymeBank account is on hold, i cannot do anything, still no response from tymebank, still sending me threats that i am owing them R5499, 45 (Which i paid) , still not responding to my emails. I kindly request the bank to work fairly with their customers and respond to their customers queries. Please.

Thank