Appalling service from Tymebank - closing account

I transfered funds from my Capitec account into my Tymebank accounts on 1 April 19 and to date the funds are not reflecting. Called Tymebank and was on hold for over 15 min, at which point i hung-up. Sent them an email and no response. This is disgustingly poor service from a bank that aims to capture the mass market. Clearly they have capacity constraints to deal with incoming consumer queries/complaints on all channels. At this point, im ready to close this account that has only been open for 2 weeks now.