1 reviews | Active since Jul 2011
Appalling after service and in-Bank *****
I lost my bank card and when i went to a kiosk for a new card, i received a sms that the bank has placed my account on hold due an amount of R3047.80 that i need to deposit into my account for the hold to be uplifted. This amount which i have been told of, was an online purchase which took place on 5th October 2021. This account has been active until the day i went to apply for a new card. I reported the matter to TymeBank to investigate the matter further and i was provided with a reference number of PI-88305. I have never heard from the Bank, to date. When i called them, i am told that i made a reversal of the above amount. HOW CAN I MAKE A REVERSAL FOR AN ONLINE PURCHASE??? The bank has made a mess of my account and i need answers. They are sending me back to Woolworths and the merchant has done nothing wrong from their side.
Good Day Rebecca,
Thank you for your email.
We have not refunded you for any amount as the funds that were reserved on the day of purchase and reversed back to the available credit was done by your bank.
Therefore, we are unable to provide a proof of refund for the query and recommend that you contact your card issuer for any additional disputes.
We sincerely apologise for the inconvenience caused.
For any further queries please contact us on ***, international calls + ***7, or on email ***
Kind Regards.
Good Day Rebecca,
Thank you for your email.
We have not refunded you for any amount as the funds that were reserved on the day of purchase and reversed back to the available credit was done by your bank.
Therefore, we are unable to provide a proof of refund for the query and recommend that you contact your card issuer for any additional disputes.
We sincerely apologise for the inconvenience caused.
For any further queries please contact us on ***, international calls + ***7, or on email ***
Kind Regards.