Appalled by unresolved debit order more than two days ago!!!

Last week I placed a call for a debit order to be reversed on my account for R448, in which the consultant that assisted me said the account would be blocked for 2 days in order for an investigation to be done. To date the account is still blocked on the app and the reversal was not done or I have not received any update. I can't be calling all the time for feedback and worse there's no branch to sort this out asap and even the kiosk is not helpful at all. Can I get feedback by close of business today because I logged the call last week Tuesday, 2 business days have passed already and it's very sad and appalling of the service you giving clients