TV
Tshepiso V
1 reviews | Active since Oct 2024
04 Sept 2025, 17:22
App functionality
If you choose to authentiate using a selfie make sure that its functional. Because it does not make sense that I will retake selfies and then be told I must update my picture at home affairs. Most of the time your consultants don't seem to know what they are talking abouy. Improve please I cannot struggle when I want to access my app.
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Replies (2)0
Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Sept 2025, 07:20Hi Tshepiso,
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve faced with the selfie authentication process and the inconsistent information provided. We are always working on improving our experience with clients. We’ve also sent you a DM with further information.
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve faced with the selfie authentication process and the inconsistent information provided. We are always working on improving our experience with clients. We’ve also sent you a DM with further information.
Best regards,
GoTyme Bank | Formerly TymeBank's reply05 Sept 2025, 07:20
Official
Hi Tshepiso,
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve faced with the selfie authentication process and the inconsistent information provided. We are always working on improving our experience with clients. We’ve also sent you a DM with further information.
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve faced with the selfie authentication process and the inconsistent information provided. We are always working on improving our experience with clients. We’ve also sent you a DM with further information.
Best regards,
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Sept 2025, 07:21Hi Tshepiso,
Please try to use the link for verification http://www.tymebank.co.za/verify. If that fails Please retry the process, as the selfie verification step is a mandatory security measure and cannot be bypassed, or kindly visit Home Affairs to update your Hanis photo.
To guarantee successful selfie verification:
1. Ensure good lighting: Natural light or well-lit surroundings.
2. Face alignment: Center your face within the frame.
3. Clear view: No sunglasses, hats, or obstructions.
4. Neutral expression: Avoid smiling or frowning.
5. Focus: Ensure the camera focuses on your face.
If issues persist:
1. Restart the app.
2. Check device camera settings.'
Please try to use the link for verification http://www.tymebank.co.za/verify. If that fails Please retry the process, as the selfie verification step is a mandatory security measure and cannot be bypassed, or kindly visit Home Affairs to update your Hanis photo.
To guarantee successful selfie verification:
1. Ensure good lighting: Natural light or well-lit surroundings.
2. Face alignment: Center your face within the frame.
3. Clear view: No sunglasses, hats, or obstructions.
4. Neutral expression: Avoid smiling or frowning.
5. Focus: Ensure the camera focuses on your face.
If issues persist:
1. Restart the app.
2. Check device camera settings.'
Best regards,
GoTyme Bank | Formerly TymeBank's reply05 Sept 2025, 07:21
Official
Hi Tshepiso,
Please try to use the link for verification http://www.tymebank.co.za/verify. If that fails Please retry the process, as the selfie verification step is a mandatory security measure and cannot be bypassed, or kindly visit Home Affairs to update your Hanis photo.
To guarantee successful selfie verification:
1. Ensure good lighting: Natural light or well-lit surroundings.
2. Face alignment: Center your face within the frame.
3. Clear view: No sunglasses, hats, or obstructions.
4. Neutral expression: Avoid smiling or frowning.
5. Focus: Ensure the camera focuses on your face.
If issues persist:
1. Restart the app.
2. Check device camera settings.'
Please try to use the link for verification http://www.tymebank.co.za/verify. If that fails Please retry the process, as the selfie verification step is a mandatory security measure and cannot be bypassed, or kindly visit Home Affairs to update your Hanis photo.
To guarantee successful selfie verification:
1. Ensure good lighting: Natural light or well-lit surroundings.
2. Face alignment: Center your face within the frame.
3. Clear view: No sunglasses, hats, or obstructions.
4. Neutral expression: Avoid smiling or frowning.
5. Focus: Ensure the camera focuses on your face.
If issues persist:
1. Restart the app.
2. Check device camera settings.'
Best regards,