Another dead End

HI tymebank CC

It's me AGAIN

I have heard of BAD customer service but what Tyme bank is doing is beyond bad service.

Well, I still cannot activate my card because the Call center agent says the card that was delivered has not been captured on their syst. I got my card 5days Ago and since I need to use my card, I keep trying to activate however the IVR does not recognize my card number. I spoke to 5 different agents from TYME BANK who assured me that the matter has been escalated and will be resolved ASAP. Now I requested to talk someone Senior and in each case I don't get hold of them because they are in a meeting. They take my details and promise to call me back when they're meetings are done, but non of that exists since I never get any calls from the. I blame myself for this, FNB offered me their services but I went TYMEBANK which turns out to be the biggest mistake ever. I do regret working with them since they offer very limited services and they are so backward for a digital bank. It's amazing how simple it is to Make empty promises.

I will be closing my account and they can keep their services and not activate the card. It's not like they need my business any way. And judging by the reviews here, they specialize in bad client service

I'm sorry I trusted them but will kot be making the same mistakes again