Angry loyal cilent

I have been a loyal client to tymebank for the last six years and use the account for business however this is the 3rd review I am sending and guess what nothing gets done my account is placed on a debit hold for almost a month now it's impossible to get a affivated as I am awaiting my ID and police station refuses to help me. I emailed tymebank multiple times no reply. I call in staff is rude and all they can tell me is affivated when I am explaining to them. All I want is for tymebank to return my funds to me and close the account. Their service delivery is horrible. I used this account for large amount of funds and been with them for 6 years. I am really angry and disappointed with tymebank.