***** and Theft

In the afternoon of Friday 29 August 2025, I received a phone call from a suspicious phone number reffering to me by my full name and credentials stating that my Tyme bank account had been hacked and they were trying to retrieve it but I did not share any personal information and hung up. A few hours later, I was delinked from my banking app. My savings account was emptied and all the money from my bank account was taken out using two payments. All the transfers and withdrawals were done within minutes of each other. When I contacted the ***** team, they took over 30 minutes to connect me to someone of which by the time I was connected, everything was gone. When I finally was connected to someone they said they would open a case number and conduct an investigation. The investigation was concluded a few hours later stating that "TymeBank: Your ***** case has been declined because your personal information was compromised." I had my virtual card linked for online purchases such as payments for my business via my CIPC as well as payments for my Uber rides but this shouldn’t be enough to access all my personal information. This bank has very poor security and until my money has been reimbursed this will be taken further to Ombudsman and private investigations will be conducted. I have reopened another case with the Tymebank ***** team and expect a satisfactory resolution of this issue.