**** and not reliable

On the 18th March 2024 at 07:27 I did an immediate transfer to my fnb business account and the funds never reflected. 5 hours later I called TymeBank and they logged a call, it’s almost a month now and no one has taken accountability. I’ve called TymeBank for more than 20 times but no one will assist me. I send my fnb bank statement to TymeBank 6 times for them to see that the money did not reflect. Three days ago Nozipho Tshwala from tyme bank called and told me that they are unable to trace my funds so does that mean that I’ve lost money. I asked her about the IT department and she said there’s no technology within the institution that can assist in tracing the funds. How irresponsible are we as a nation to trust TymeBank with our funds because they don’t even have one single branch where we can run to?