Am linked with a wrong case

I have an acc with tymebank, it was put on hold and I enquired I was told that capitec has requested them to put my acc on hold cz of ***** allegations they even gave tymebnk the case number and tymebank gave me the case number and the contact details of a police station where the case was opened which is Cape Town I called the detective only to find out that the case number ddnt link me at all, I called tymebnk and explained everything to them I even gave them the detective number to confirm while they were doing there investigation cz the detective also advised me to advice tymebank to confirm with her, Tymebnk told me they will investigate and to my surprise they never did investigate whenever I call each person they tell me different things The account numbers on the given case numbers are not mine even the names Why am I linked to the wrong case number?