1 reviews | Active since Mar 2009
Almost impossible to get through when reporting *****
I have tried for more than an hour to sort out my account because of a ****, via the ***** Department. Firstly, no one picks up - you have to stay on the line for several minutes, or keep on phoning. Most of the time you don't even get the menu options. If someone picks up, they can't hear you (happened twice at least) or it's not the right department. Eventually I managed to speak to the right person, but she cut me off halfway without my problem getting resolved! Then the nightmare started again. I wasted a lot of my airtime just trying to get to the right people, while I'm stressing about ****mers trying to access my account. How can you have a ***** line or lost card number, but don't have people assisting you immediately? Eventually, after a very stressful hour, Innocentia from the ***** Department managed to sort out everything, for which I'm very grateful. But PLEASE sort out your customer service when it comes to reporting ***** and suspicious activity!
Yesterday's reference number is S-164368. Today's reference is S-164367, followed by DCI-301878. The consultant couldn't tell me why it's been blocked again, and why they can't unblock it like on Saturday. Now I have to wait several days before someone can help me to access my account!
Yesterday's reference number is S-164368. Today's reference is S-164367, followed by DCI-301878. The consultant couldn't tell me why it's been blocked again, and why they can't unblock it like on Saturday. Now I have to wait several days before someone can help me to access my account!
3rd message - everything is resolved now and I have access to my account.
However, my original point still stands - the phone lines on a Saturday afternoon is a mess. I guess this is the time when most people have problems with ******* and ********, but it doesn't help to have an emergency line when it can take 30 minutes before you can block your account or card.
And I've also discovered that Yahoo doesn't always deliver emails sent from ***
Yahoo is notorious for blocking important emails from companies, so if there is a way to let your IT department know that emails from *** don't get delivered to Yahoo accounts, and that they should contact Yahoo, it will be great. (Luckily there is no problem with *** or ***)
Anyway, sorry about the many messages. Overall I'm really satisfied with TymeBank's services and the assistance I received from all the women who assisted me over the weekend. That's why I hope the the phone line etc can get proper attention to keep TymeBank great.
3rd message - everything is resolved now and I have access to my account.
However, my original point still stands - the phone lines on a Saturday afternoon is a mess. I guess this is the time when most people have problems with ******* and ********, but it doesn't help to have an emergency line when it can take 30 minutes before you can block your account or card.
And I've also discovered that Yahoo doesn't always deliver emails sent from ***
Yahoo is notorious for blocking important emails from companies, so if there is a way to let your IT department know that emails from *** don't get delivered to Yahoo accounts, and that they should contact Yahoo, it will be great. (Luckily there is no problem with *** or ***)
Anyway, sorry about the many messages. Overall I'm really satisfied with TymeBank's services and the assistance I received from all the women who assisted me over the weekend. That's why I hope the the phone line etc can get proper attention to keep TymeBank great.
Best regards,
Best regards,