All my money GONE!!!!!!!!!!!!!

I am beyond disappointed with Tyme Bank. My brother made a transaction of R3000 on the 30th of May at 11:49 AM, transferring money to his Absa account. Despite this, the funds never appeared in his account. We all know it shouldn’t take more than 24 hours for a transfer between banks, but here we are, days later, with no sign of the money. My brother called Tyme Bank multiple times, and each time they assured us the money would show up on the 13th yet it never did. This has been nothing but a nightmare, and at this point, he's considering closing the account altogether because the service has been absolutely useless and unreliable. Extremely frustrated and let down. We have all the proof needed!