Agent called me yesterday regarding a problem I'm having with the app, got a phone call this morning again where she informed me they still working on the issue and I'll get feedback in 24 hours

Agent called me yesterday regarding a problem I'm having with the app, got a phone call this morning again where she informed me they still working on the issue and I'll get feedback in 24 hours. She was very helpful and friendly. Her voice was very pleasant. Need more of her in all consumer departments in every company as she is a breath of fresh air