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Puleng M
1 reviews | Active since Aug 2024
04 Sept 2025, 08:53
Accounts closure request
I have requested both my personal and business account to be closed and all funds available to be transferred to my other account. A call query was looted and reference numbers obtained for both. I was asked to send my If copy and bank details of where I want the funds to paid to. One month down the line which was end of July I called to make a follow up I was told the matter has been escalated. Mid August I called and was told the same thing and to expect a call till today none of the account are closed because I am still received emails containing statements. I want to find out where is the problem for my request to be actioned. What ****es me off is that there isn’t any branch one can walk in to be assisted and whenever I called they keep on saying they will call me back and they never did. Please close my accounts and give me what’s due to me
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Replies (9)0
Replies (9)
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 09:05Hi Puleng,
We're sorry to hear that you haven't received any feedback, please accept our sincere apologies. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
We're sorry to hear that you haven't received any feedback, please accept our sincere apologies. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 09:05
Official
Hi Puleng,
We're sorry to hear that you haven't received any feedback, please accept our sincere apologies. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
We're sorry to hear that you haven't received any feedback, please accept our sincere apologies. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 09:13We tried reaching you but were unable to get through to your line. We’ve sent you a private message with further information.
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 09:13
Official
We tried reaching you but were unable to get through to your line. We’ve sent you a private message with further information.
PM
Puleng M's updateReviewer Update
04 Sept 2025, 09:21I have already send the document and I am not gonna be resending them again for you to close the request without informing of the outcome. I received an email on the 22 of June requesting documents and I have send them same day then the 25 the request was closed without any information given to me as a client and why was I **** to when I called on the 22 of July that the matter has been escalated and nothing happened to that. I am on the call with your consultant Thulasizwe check up with him he has all the documents with him that I have send I need this matter be dealt with immediately all accounts be closed today and I get my refund today
PM
Puleng M's update04 Sept 2025, 09:21
Reviewer Update
I have already send the document and I am not gonna be resending them again for you to close the request without informing of the outcome. I received an email on the 22 of June requesting documents and I have send them same day then the 25 the request was closed without any information given to me as a client and why was I **** to when I called on the 22 of July that the matter has been escalated and nothing happened to that. I am on the call with your consultant Thulasizwe check up with him he has all the documents with him that I have send I need this matter be dealt with immediately all accounts be closed today and I get my refund today
PM
Puleng M's updateReviewer Update
04 Sept 2025, 09:30I have spoken to Thulasizwe manager and she promised to escalate the matter and get the accounts closed today and refund me today. She promised I will receive an email before the end of business today. Liaise with her as well to speed up the process. I didn’t know I need to go on social media to get the banks attention on a minor thing like account closure
PM
Puleng M's update04 Sept 2025, 09:30
Reviewer Update
I have spoken to Thulasizwe manager and she promised to escalate the matter and get the accounts closed today and refund me today. She promised I will receive an email before the end of business today. Liaise with her as well to speed up the process. I didn’t know I need to go on social media to get the banks attention on a minor thing like account closure
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Sept 2025, 09:44Thank you for the update. We understand your frustration, and the relevant team is currently working on it
GoTyme Bank | Formerly TymeBank's reply04 Sept 2025, 09:44
Official
Thank you for the update. We understand your frustration, and the relevant team is currently working on it
PM
Puleng M's updateReviewer Update
11 Sept 2025, 11:04Please note it’s the 11th today of September since the last conversation I had with one of your consultants and his manager and they both promised me to call me on the 4th before the end of business day. Even today I have not received any call from them no email even an sms regarding my query and my accounts are still open and no reimbur*****t has been done. Please advise what is it that you want me to do with the query that I logged in may it’s now September and it’s still not resolved and let alone it being closed without my consent or any feedback provided to me. I need answers before the end of business day today and that answer better be a letter confirming accounts closure and reimbur*****t or else I am taking this matter to the Ombudsman
PM
Puleng M's update11 Sept 2025, 11:04
Reviewer Update
Please note it’s the 11th today of September since the last conversation I had with one of your consultants and his manager and they both promised me to call me on the 4th before the end of business day. Even today I have not received any call from them no email even an sms regarding my query and my accounts are still open and no reimbur*****t has been done. Please advise what is it that you want me to do with the query that I logged in may it’s now September and it’s still not resolved and let alone it being closed without my consent or any feedback provided to me. I need answers before the end of business day today and that answer better be a letter confirming accounts closure and reimbur*****t or else I am taking this matter to the Ombudsman
PM
Puleng M's updateReviewer Update
11 Sept 2025, 16:08Please advise why am I getting an email that says my request has been resolved and closed. I am in the call with the consultant Matshidiso and said all accounts have been closed and money send to the account ending with 840 meanwhile my account number on the bank letter I send end with 577.
Not sure if this is one of your ****s or what on earth is going on.
Like I said I want my money paid into my account today.
Not sure if this is one of your ****s or what on earth is going on.
Like I said I want my money paid into my account today.
PM
Puleng M's update11 Sept 2025, 16:08
Reviewer Update
Please advise why am I getting an email that says my request has been resolved and closed. I am in the call with the consultant Matshidiso and said all accounts have been closed and money send to the account ending with 840 meanwhile my account number on the bank letter I send end with 577.
Not sure if this is one of your ****s or what on earth is going on.
Like I said I want my money paid into my account today.
Not sure if this is one of your ****s or what on earth is going on.
Like I said I want my money paid into my account today.
PM
Puleng M's updateReviewer Update
11 Sept 2025, 16:15Also please explain why I am requested to send the proof of account details and ID if I have been sending those documents from may when I initially requested my accounts to be closed. I am not gonna be sending you any documents again you will figure out how to retrieve the emails I have send containing those documents. Thulasizwe managed to retrieve the documents on the 4th when I called ask him to do what he did and reimburse me please
PM
Puleng M's update11 Sept 2025, 16:15
Reviewer Update
Also please explain why I am requested to send the proof of account details and ID if I have been sending those documents from may when I initially requested my accounts to be closed. I am not gonna be sending you any documents again you will figure out how to retrieve the emails I have send containing those documents. Thulasizwe managed to retrieve the documents on the 4th when I called ask him to do what he did and reimburse me please
GoTyme Bank | Formerly TymeBank's replyOfficial
12 Sept 2025, 07:50Hi Puleng. The matter has been resolved.
GoTyme Bank | Formerly TymeBank's reply12 Sept 2025, 07:50
Official
Hi Puleng. The matter has been resolved.