Account put on HOLD

Very bad service. My salary was paid recently into my tymebank account so I tried to upgrade the limits via the app and kept getting an error message saying the image is too blurry. The next day my account was put ON-HOLD. I called the customer service department and they told me to upgrade it at a kiosk which I have tried doing and it just keeps giving me error messages. This service is ridiculous. I still have to pay my rent and buy groceries for my sick mother and I have no access to my funds all because of tymebank. Please I urge you to unblock my account.