Account onhold

I have been a loyal TymeBank client for several years and have never experienced any issues until now. My account was blocked due to funds I received from friends and family members contributing to a group collection for a family unveiling ceremony scheduled for this weekend. These funds were pooled specifically for the event. After receiving the contributions, I transferred the required amount to our caterer to confirm arrangements for the weekend. Shortly after, I discovered my account had been blocked, and I was not informed of this action or the reason behind it at the time it occurred. I have since tried to resolve the matter through multiple emails and phone calls to the support team, but the issue remains unresolved. This situation has caused significant distress, as the funds are needed urgently for an important family event, and I am currently unable to access my own money.