Account on hold - very frustrated!

On the 22nd of June, I transferred money from my Tymebank a to a different bank. Shortly after, I got an SMS that my account had been blocked. I called on the day with no luck. I called again on the 23rd where I was eventually told to visit a Tymebank kiosk. I went to a mall nearby and none of the kiosks worked (I tried PnP, Exact, Boxer, Sports enemy and all while on the phone with Tymebank, running around the mall using my own airtime). Thus I was informed I could not be assisted.

I then thought to change the cellphone number linked to my account, I did this at a PnP Kiosk in Promenade, on the 1st of July. When I asked the "ambassador" for assistance, she told me to cancel what I was doing on screen, which made no sense and I showed her the status on my account and she basically just dismissed me!

I have tried to contact Tymebank on several occasions since, including this morning and I am always placed on long holds (+30 minutes) until my airtime finishes. And no one ever calls me back. The whatsapp line is useless. I am very frustrated!