Account On Hold - Resolved

After over 6 months of back and forth, I finally get hold of a friendly and compassionate lady in ***** department who went out of her way to assure that my case is escalated to the right person. She kept her promise of following up with me the day after and made sure that the FICA process completed properly. Many a thanks to her (she knows who she is), TymeBank needs more personnel like her.