MT
Musa T
1 reviews | Active since Dec 2023
16 Jan 2024, 16:59
Account on hold for 3 years
If I had a choice I wouldn't give this bank any star, their service is poor, you will get transferred from consultant to consultant non of them know what they are doing, my account is still on hold even after the many affidavits, phone calls and emails. My email address ***, can I get help please for the hundredth time
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
17 Jan 2024, 19:58Hi Musa, Thanks for getting in touch. We're truly sorry to hear that. This isn't the level of customer service we strive to provide. We have escalated this to our team to enhance your TymeBank experience. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply17 Jan 2024, 19:58
Official
Hi Musa, Thanks for getting in touch. We're truly sorry to hear that. This isn't the level of customer service we strive to provide. We have escalated this to our team to enhance your TymeBank experience. The TymeBank Team
MT
Musa T's updateReviewer Update
18 Jan 2024, 11:29You guys have been saying that over and over. I called a ridiculous amount of times asking for help I was told the person handling my case no longer works for tymebank, how is that my fault? You guys make sure a person runs out of airtime before they receive proper help or you promise to get back to me but never do, *** is my number and I've never received any call or email from you guys
MT
Musa T's update18 Jan 2024, 11:29
Reviewer Update
You guys have been saying that over and over. I called a ridiculous amount of times asking for help I was told the person handling my case no longer works for tymebank, how is that my fault? You guys make sure a person runs out of airtime before they receive proper help or you promise to get back to me but never do, *** is my number and I've never received any call or email from you guys
GoTyme Bank | Formerly TymeBank's replyOfficial
18 Jan 2024, 13:54Got it. Our team will be in touch soon. Huge apologies for any delays and inconvenience caused. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply18 Jan 2024, 13:54
Official
Got it. Our team will be in touch soon. Huge apologies for any delays and inconvenience caused. The TymeBank Team
MT
Musa T's updateReviewer Update
24 Jan 2024, 14:37I'm still waiting even today. No communication from you guys
MT
Musa T's update24 Jan 2024, 14:37
Reviewer Update
I'm still waiting even today. No communication from you guys