Account on hold

I have submitted documents as requested. No response from your team. We cannot access our money or do anything. Our life is at a standstill now for something that's not my fault or my issue. I need this resolved ASAP

No response and update since 11h00

I need to pay my staff members, I need to pay suppliers and accounts, I need to buy food for my family. I have no access to my account. I am not getting any response, feedback and updates.

This is really ridiculous

From yesterday 11h00 am you guys are following up and getting back to me but still nothing. I have sent through the documents as they requested. Nobody even acknowledges that documents has been received.

It weekend, I don't have access to money. I already supp**** the customer the goods. I am sitting in a hole at the moment and don't know what to do

It's afternoon already. No response, no update, no Feedback. I am stranded with no money. Something that's not my fault. I need to cry and beg for my account to be sorted out.

Customer service is extremely bad

I will need to take this matter up further and report it to the media so that it can go viral as to how how bad Tymebank is

I will have to take this matter up and make it public with the media. This is really ridiculous. I cannot do anything. My money and account is on hold. No food, I cannot pay my staff, I cannot put fuel, I cannot get paid by other clients. My whole life is on hold

You guys keep telling me the same thing over and over. When I called the call center today, the agent promised to escalate my issue and said definitely the investigator will call me before close of business or the end of the day. But yet again that was an empty promise because no investigator or agent called me. Everytime same story will will revert or someone will call you but nothing of that happens.

I will.need to report and log a complain with the banking ombudsman urgently and also make this issue public.

Tymebank is really useless and unprofessional. Leaving your customers stranded and no sort of customer care.

Please release my money so that I can go to another bank that cares about their clients and knows about customer service.

This issue will definitely go viral on Social media, I will get the media involved as well.

Please don't reply privately. Make your replies public so that people can see your customer service and short response with no sort of care.

Release my funds so that I can go to another bank please. I cannot do anything. All your reviews on hellopeter is bad and everything is about about accounts on hold.

Please I need my issues resolved immediately. I cannot wait any longer.

Bad Customer service
Worst Bank ever
No care for clients
Empty Promises
Lack of Communication
Unprofessional and no business ethics

Tymebank this is really ridiculous. I have submitted all documents as requested. Nobody responds, updates or gives feedback on the matter. Everytime I call they say an agent will call back. Since last week I have been waiting for an agent to call me. This matter is now serious, as I cannot access my money. I do I go on to live my life without money. Unblock my account so that I can take my money out and move to another bank. My family has no food , I have bo petrol to do business, I did pay my staff weekly wages.

This matter will be taken up with the banking ombudsman tomorrow. I have contact the citizen and The star newspaper and they will definitely be looking on taking my matter to the media for public view.

I am not had enough of tymebank.

I hade enough of tymebank

My staff did not get paid due to my account being on hold. Think about us and our business. How do we operate. How do we go on with our daily living when our account is on hold.

Have my matter and account resolved by 10h00. You guys have till 10h00 on the 17 October 2023 to sort this out. If not Carte Blanche, The Devi Show, The Star, Citizen and banking ombudsman will all be notified to go ahead with publishing this matter for the public

I have already requested the citizen newspaper to contact me so that we can proceed further and tell the public about tymebank

Tymebank does not take us seriously and does not care about us. You might not know buy I do supply stationery to African Rainbow Minerals - I have asked Magen to please pass a message on for me to Mr Patrick Motshepe , explaining to him all this issues I am having with his bank. I have also sent an email to Coenraad Jonkerand Thabani Jali requesting assistance.
I cannot go on any longer like this. My life is at a standstill, I cannot conduct business. I cannot do anything

I called you call center at 13h00 the agent said they cannot pick up any update and will escalate the issue to the investigator. The agent said the investigator is not available and would call my by 14h00. It is now 16h30 and nobody called. Do you really treat your customers like fools and kie to customers. It's over 1 week now and I cannot access my funds. Nobody at your call centre has answers and a solution to this issue.

I am doing business, I need access to my funds

Carry on with service like this. I have already reported this to the banking ombudsman and consumer ombudsman.

I have never experienced service like this from other banks. I now know the reason why tymebank cannot make it in the top 5 biggest and best banks in South Africa

Good day,
Trust you are well
Please advise on the status of my account. This account has been on hold since October 2023. With no feedback or update. Please advise on this outcome of the account and when will be opened and activated to transact. All documentation that's was required was sent through.
Name: Alvin Moodley ID Number: *** 087 Email: ***
Case number: I-*** / I-***
Please confirm receipt of email please let me know if there anything else that you require.
RegardsAlvin Moodley