Account on hold and no customer service. Its been 1 month. Absolutely NO RESPONSE from Tymebank.

I am truly frustrated with the lack of service, my account was placed on hold a month ago, I sent relevant documentation to them the following day after my account was placed on hold. I received a call about 3 days later, and was under the impression that whatever the issue was, was resolved. I have been phoning ever since, their systems are constantly offline, and they cannot assist. I have been sending emails nearly daily without ANY response. I get automated replies that the email address changed and my email was forwarded to their new email address, even though I am sending it to that exact address and cc'd all the other email addresses I have, and still get automated responses that the exact address they are giving is also not working and it was forwarded to the correct address. I am trying to call constantly without any success, your call is placed on hold, and then you wait forever, when you do get through, they cannot assist due to systems being offline or the call gets transferred again. PLEASE TYMEBANK! YOUR SERVICE WAS QUICK THE FIRST TIME, why am I now struggling to get any feedback. I cannot access my account, my payments arent going to my account, its a HUGE frustration to say the least. PLEASE CALL ME.CASE ID US 155528