ACCOUNT ON HOLD

I have been using my TymeBank account for more than 2 years with no problems.

But this year 2022 I lost my cellphone and cards on the public transport and whoever got them made ********** Sales with my card as I'm told by TymeBank , When I finally got another phone I find that my account is onhold due to a ********** case that I know nothing off ,I don't even know how much the case is worth as at the time it happened I didn't have my cards and phone.

I was then told to email their ***** department an affidavit on the 31st March, which I did then followed up with phone calls I'm always told that someone will be in contact with me which never happens.

I've sent 4 email and countless call and the response is always the same.

I would really appreciate the help. The affidavit was sent to ***

Below is the case details:

TymeBank: Your query has been received. We will update you on or before 07-Apr-2022. Case ID DCI-133968.

My number is ***

Email ***

Sfiso khuzwayo