Account on hold

My account was placed on hold since 6 March. Ive called more than 3 times and was requested to do an affidavit, i Did and Ive send the affidavit, no response and then i later called today first time the person hanged up on me Second time the person had attitude It’s already month end now and i have to pay bills. My emails are not being responded to, my calls are getting dropped