Account on hold

I am extremely frustrated with TymeBank. I wasn’t aware that my account was on hold and i received money from someone which I cannot now use. I sent the email with the affidavit that was requested and I still cannot use my funds. I explained to the agent that my child passed on and I will need to use my account but there is no sense of urgency with these people . I am so FRUSTRATED with their poor service. I hope their bank gets closed down . WOULD NOT RECOMMEND THIS BANK TO ANY ONE