RC
Ryno C
1 reviews | Active since Jan 2023
13 Jan 2023, 11:49
Account on HOLD
Tried doing FICA via app, only to have my account put on hold after app timed out. Contacted their customer support line and was told to go get my biometrics updated at Home Affairs, which I have since done. Emailed them the confirmation from Home Affairs to *** - No reply to date. I have since phoned them numerous times and been back and forth between departments, hoping to get through to someone competent enough to get this hold lifted. I'm at my wits end with this bank. It has been months now and I'm just not getting anywhere with them. Their representatives are very friendly and quick to apologise for the inconvenience, but that's about the only good thing I can say at this point.
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Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Jan 2023, 13:13Hi Ryno, we're deeply sorry about that and for any inconvenience caused. We've followed up with our team and they'll contact you as soon as possible. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply13 Jan 2023, 13:13
Official
Hi Ryno, we're deeply sorry about that and for any inconvenience caused. We've followed up with our team and they'll contact you as soon as possible. The TymeBank Team
RC
Ryno C's updateReviewer Update
19 Jan 2023, 11:08Case Number DCI-177659. I was contacted by one of your representatives and told that this will be resolved by the 18th of Jan. I received an email on the 15th, stating that case has been resolved actioned, yet nothing has changed. Account is still on hold.
RC
Ryno C's update19 Jan 2023, 11:08
Reviewer Update
Case Number DCI-177659. I was contacted by one of your representatives and told that this will be resolved by the 18th of Jan. I received an email on the 15th, stating that case has been resolved actioned, yet nothing has changed. Account is still on hold.
RC
Ryno C's updateReviewer Update
31 Jan 2023, 12:57After over 6 months of back and forth, I finally get hold of a friendly and compassionate lady in ***** department who went out of her way to assure that my case is escalated to the right person. She kept her promise of following up with me the day after and made sure that the FICA process completed properly. Many a thanks to her (she knows who she is), TymeBank needs more personnel like her.
RC
Ryno C's update31 Jan 2023, 12:57
Reviewer Update
After over 6 months of back and forth, I finally get hold of a friendly and compassionate lady in ***** department who went out of her way to assure that my case is escalated to the right person. She kept her promise of following up with me the day after and made sure that the FICA process completed properly. Many a thanks to her (she knows who she is), TymeBank needs more personnel like her.