Account on Debit Hold

My account has been put on debit hold. I called the bank and submitted all the documentation required. They told me it would take 5 - 7 days and if all is well, my issue should be resolved. The 7 days passed by and I still did not received any call. I called again and was told I should wait another 7 to 14 days with no feedback being provided on why it is taking so long or any other information required from me. When I asked why its taking long, consultant dropped their call. I have money in the account that I really need to use. PLEASE ASSIST